Alectra Utilities Corporation - OEB Scorecard
In accordance with Ontario Energy Board ("OEB") regulatory policy, Alectra Utilities is providing its 2017 scorecard to customers on our website. This scorecard is accompanied by management discussion and analysis that explains the scorecard results. These measures will give valuable insight into how well Alectra Utilities is performing each year relative to measures determined by the regulatory body, the OEB.
OEB scorecards are designed to encourage electricity distributors to operate effectively, continually seek ways to improve productivity, and focus on improvements that their customers value.
The scorecard includes traditional metrics for assessing a distributor's services, such as frequency of power outages, financial performance and costs per customer. It also includes a number of metrics that directly reflect the customer experience, such as how well the distributor resolves a customer’s concern on the first contact, the accuracy of customers’ bills, public safety and more.
- Frequently Asked Questions: Scorecard for Ontario’s Electricity Distributors (70 KB PDF)
- Scorecard Performance Measures (149 KB PDF) - descriptions of what is being measured, in plain language