How to Report a Power Outage

Alectra Utilities (formerly PowerStream) System Control and Call Centre staff are on duty 24 hours a day, 7 days a week.

Report a power outage, hazard or electrical emergency by telephone or online form:

a) Call 1-877-963-6900 and press 1 to:

  • Report a power outage affecting your premises;
  • Report a hazard or unsafe electrical condition - e.g. downed power lines;
  • Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc.;
  • You can also call 1-877-963-6900 to get estimated restoration times for power outages in the Alectra Utilities service area.

b) Report a power outage via our online form.

  • Report a power outage affecting your premises;
  • Report a hazard or unsafe electrical condition - e.g. downed power lines;
  • Report information about Alectra Utilities equipment such as graffiti, fence damage at substations, low wires, etc.;
  • You can also attach a photo to your outage report; for your safety stay at least 10 metres away from any electrical hazard.