REM Pilot Program - Tips & Troubleshooting
REM Pilot Program
Download the Quick Start Guide (1.9MB PDF) - provides essential information to help you start using this new solution.

For more in depth information, choose one of the following topics to get answers to frequently asked questions and solve common technical issues:

This page provides information specific to any hardware issues you may be experiencing.

This page explains how to apply specific settings to your PowerStream application in order to ensure that you receive the most benefits as a participant of the pilot.

This page provides information about how your estimated bill is predicted and various conservation tips to help you save.

You can control your PowerStream app when at home or away using the Web Control Centre. This page troubleshoots access and other issues you may be experiencing using this tool.

Download the Smart Home Monitoring app to access information from your smartphone! This page includes instructions on how to download the app from various mobile devices.

You can also contact our Customer Service Centre at 1-844-481-2661:

For questions about the pilot and to participate, press 1

For technical support, press 2

For customer care and account questions, press 3

Do you have suggestions about the product or on how we can do better?

Let us know at