If you don’t see an answer to your question, or you need additional assistance, please write to us at AdvantagePower@AlectraUtilities.com or call our Customer Care Centre at 1-844-952-5291.
Phase 2 of the program begins March 1, 2018 and ends March 31, 2019.
One key difference is that in Phase 1, you never pay more than your regular bill on standard Time-of-Use rates; while in Phase 2, you could end up paying more, depending on your electricity consumption habits.
Your monthly Alectra Utilities bill will have a bill credit or debit so that the amount you pay reflects your costs under the APP-Overnight rates. Depending on your usage, your monthly bill could go up or down. You’ll be able to track your credits or debits through the monthly reports that you’ll continue to receive, and also through the APP web portal. These tools can inform you whether to stay or opt-out of the program. Note that you are not obligated to stay in the program and can opt-out at any time.
Reports will follow your normal billing cycle (typically 30 days), which usually starts on a day in the middle of the month – it is shown on your Alectra Utilities bill. This change means that the consumption listed on your Alectra Utilities bill will now match the consumption on your monthly report.
In general, bill adjustments will be one month in arrears relative to your Alectra Utilities bill, so you can see in advance whether your monthly bill will be higher or lower than it would be under Time-of-Use rates.
In order to bridge the gap between March 1st (when Phase 2 begins) and the start of your next billing cycle (which usually falls on a day other than the 1st of the month), your first report during Phase 2 will cover the period from March 1 to the end of your billing cycle ending in April. For example, a customer with a billing cycle beginning on the 14th of the month will receive a report that shows the period of March 1 to March 13 along with the period March 14 to April 13. The ‘Savings’ box at the top of the report will show the savings for the current billing cycle (e.g., March 14 to April 13) while the ‘Program to Date’ box will include the current billing cycle as well as the bridge period (e.g., March 1 to April 13). Going forward, monthly reports would be issued for each billing cycle (e.g., April 14 to May 13), with the 'Savings' box showing the current billing cycle, and the ‘Program to Date’ box providing a running tally of your bill impacts from March 1st.
You will receive your first report for Phase 2 in June. This report will be newly re-designed to be more user-friendly and efficient.
We are happy to announce that the APP web portal will be available to all APP customers in March 2018. Apart from viewing your current and past shadow bills electronically, the APP web portal also provides insights on your energy consumption, information about APP rates, the number of days this season with each rate and tips on managing your energy. Visit AlectraUtilities.com/AdvantagePower/Portal to create an account. You will need a copy of your Alectra bill the first time that you log into the portal.
Apart from the potential bill savings, you may also receive a free direct-installed Energate Foundation thermostat.
With the Energate thermostat, you will be able to remotely control your thermostat via the thermostat portal or a phone app.
Visit our APP Technology page for more information and to book an Energate thermostat installation appointment.
Yes, you are still eligible to participate in the APP program. You may still enjoy the other benefits of being in the program like potential bill savings.
You can access your Energate thermostat through the MyEnergate portal. The MyEnergate portal offers you full web-based control to monitor and manage your thermostat and other enrolled devices, view analysis and current weather conditions. To access the portal:
- Visit Alectra.MyEnergate.com
- Enter your user name and password (This will be provided to you via email within 10 business days of thermostat installation. It will be sent to the email you used during program registration.)
The APP program is being offered by Alectra Utilities to its eligible residential customers. Alectra is working with a number of partners in order to provide the best services to you. Util-Assist provides customer care services including the call centre; Energate and Tantalus provide the technologies and technical support; and Nest and ecobee co-promote the program to their subscribers.
If you have any questions about the program, it is best to call our Customer Care Centre at 1-844-952-5291 and they will direct you the right person.
During Phase 1 (September 1, 2017 to February 28, 2018), your bill remains unaffected. You will continue to receive your regular electricity bill from Alectra Utilities, according to normal Time-of-Use (TOU) prices. Please continue to pay this bill in a timely manner. At the end of Phase 1, you will receive an on-bill credit for the amount you saved, up to $500. If you do not achieve any savings during Phase 1, you will not be responsible for any additional costs.
Throughout Phase 1, you will also receive monthly reports that compare the cost of electricity you used under TOU to what you would have paid under APP-Overnight. The report also includes a calculation of your electricity cost savings, but does not contain any ‘Delivery’ or ‘Regulatory’ charges. The cost savings on your report for February 2018 will be the amount that you will see as a bill credit on your Alectra Utilities bill.
Once Phase 2 commences (March 1, 2018 to March 31, 2019), your bill (which you’ll receive in June or July depending on your billing cycle) could go up or down depending on your electricity consumption. Your bill will still show standard TOU rates, but the difference between the cost of electricity you used under the TOU rates and the APP-Overnight rates will be added as a credit or debit on your bill. The amount of the debit or credit will be shown in the monthly report that will be mailed to you, as well as in your APP web portal.
Customers are advised to review their monthly reports and the web portal for any cost impacts that occur under the Advantage Power Pricing program.
During your participation in the Advantage Power Pricing Overnight program you can reduce energy costs by shifting electricity usage from Mid- and On-peak to Off-peak and super Off-peak. The Overnight plan has a similar Time-of-Use schedule, but with an addition of a Super Off-peak rate from 12:00 a.m. to 6:00 a.m. This rate plan is ideal for customers who have large flexible loads like electric vehicles, or who work shifts.
By managing consumption during the higher pricing periods you can reduce your overall cost of electricity. In particular, avoid running appliances that consume a lot of electricity during Mid-peak and On-peak periods. These appliances include electric clothes dryers, electric water heaters, pool pumps, electric ranges and ovens. Also, turn off lights and electronic devices that aren’t being used. Using electricity during the Off-peak and the Super Off-peak periods will reduce customers electricity costs because you will be purchasing electricity when system costs are low.
Your monthly report compares the cost of the electricity you used under the Time-of-Use (TOU) cost structure to what you would have paid under the APP-Overnight cost structure. It will also show you a cumulative total of your savings to date. At the end of Phase 1, you will be issued a bill credit for the total savings (up to $500) shown on the report for February 2018. You are responsible for tracking your own savings and tracking whether you have exceeded the maximum incentive amount. Alectra Utilities is not responsible for any increases in your electricity costs if you continue to shift your consumption to benefit from APP-Overnight after you have reached the maximum incentive amount of $500.
Once Phase 2 begins, a bill credit or debit will be added to your next monthly bill equal to the price difference between APP-Overnight and regular Time-of-Use. You will still receive your regular bill following the TOU structure, but you will also receive your monthly report with the price difference. The difference between the price under the TOU rate and the APP-Overnight rate will be added as a credit or debit to your next bill. You will also be able to see more information on your cost difference or previous monthly reports at AlectraUtilities.com/AdvantagePower/Portal.
Yes! Please visit our APP Technology page for more information about our smart thermostat incentives.
Visit our APP Technology page to find out more about how home energy management technology can help you feel comfortable and reduce your energy costs.
Your monthly report compares the cost of the electricity you used under the Time-of-Use cost structure to what you would have paid under the APP-Overnight structure. Using this consumption and price data, you can manage your electricity consumption and this can ultimately lead to savings.
The online Customer Portal provides another layer of information beyond what’s in your monthly report. You can view your historical energy consumption along with a breakdown by price period, savings to date and more energy savings tips. You can also view copies of all previous monthly reports. The portal is accessible at AlectraUtilities.com/AdvantagePower/Portal.
Electricity conservation programs can also help you reduce your electricity bill and save money. Learn more about our programs at www.ComfortableSavings.com.
You can increase your home’s energy efficiency through simple changes to the devices that use energy in your home and the way that you use them. For example, weatherstripping and insulation will help reduce the amount of energy your heating and cooling system needs to keep your home comfortable, while power bars with timers can turn off electronic equipment that otherwise would consume electricity, even when turned off. You could also be eligible to get incentives to buy more energy-efficient appliances like furnaces and air conditioners. Visit www.PowerStream.ca/Conservation for more information.
The Independent Electricity System Operator also has efficiency tips and tools for home on their website.
The summer and winter rate periods run on the same schedule as the standard Time-of-Use rates. The summer rates run from May 1st – October 31st while the winter rates run from November 1st – April 30th.
The rates for electricity in Advantage Power Pricing (APP) are provided by the Ontario Energy Board (OEB), which also sets Time-of-Use (TOU) rates. The OEB uses the same provincial costs that are used to calculate standard TOU rates, ensuring consistency and fairness.
APP is designed to be revenue-neutral between a customer on APP who does not shift their consumption into the lower-priced periods, and one on standard TOU rates. This makes it relevant as a trial program and ensures fairness for all Ontario ratepayers. For a customer with an average consumption profile who doesn’t shift their consumption, the change in costs is expected to be minimal.
As APP is intended to be revenue-neutral with respect to TOU rates, changes in the TOU rates will result in changes to APP rates as well. APP prices may change on May 1, 2018 to conincide with any changes to Ontario’s Regulated Price Plan.
It is important to note that Alectra Utilities collects electricity revenues on behalf of electricity generators, and passes it on to them without holdback or markup. Alectra Utilities’ revenue is collected through regulated distribution charges, listed on the “Distribution” line of your Alectra Utilities bill.
The APP-Overnight program is scheduled to end on March 31, 2019. You will receive your final bill credit or debit on your April or May 2019 bill. More information will be provided in due course.
You are not committed to staying in the program until it ends on March 31, 2019. You can withdraw from the program at any time without penalty.
However, keep in mind that during Phase 1, there is no risk that you’ll pay more under APP-Overnight than you would under Time-of-Use rates. You’ll receive payment for your APP-Overnight savings at the end of Phase 1. Once Phase 2 commences, there will be no bill protection and a credit or debit will be added to your bill. At this point, if the impact of APP-Overnight on your bill is not what you expected, you are not committed to staying in the program.