Self-Service Forms

Online forms to help you manage your Alectra Utilities (formerly PowerStream) account

Forms for Residential Customers:
For residential customers moving into, out of, or within the Alectra Utilities (formerly PowerStream) service area.
For lawyers representing incoming or outgoing Alectra Utilities (formerly PowerStream) residential customers.
For landlords to accept or decline continued service at rental premises when a tenant closes their account.
Please print the form, enter the required information, sign the form and attach a VOID Cheque. Fax the completed application and voided cheque to 1-877-236-6396 or mail with your next Alectra Utilities (formerly PowerStream) payment. (Word document)
Change your pre-authorized payment plan - for existing PAP customers only.
Cancel your pre-authorized payment plan - for existing PAP customers only.
Steps for filing a claim for compensation from Alectra Utilities (formerly PowerStream) and answers to frequently asked questions.
For the permanent removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a residential property.
For the temporary removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a residential property.
For residential customers who are building a new home, upgrading electrical service, or relocating an electricity meter.
Forms for Business Customers:
Commercial application for electrical, water and sewer services (Word document).
Joint use permit application for attachment on poles (Word document).
For landlords to accept or decline continued service at rental premises when a tenant closes their account.
Please print the form, enter the required information, sign the form and attach a VOID Cheque. Fax the completed application and voided cheque to 1-877-236-6396 or mail with your next Alectra Utilities (formerly PowerStream) payment. (Word document)
Change your pre-authorized payment plan - for existing PAP customers only.
Cancel your pre-authorized payment plan - for existing PAP customers only.
Steps for filing a claim for compensation from Alectra Utilities (formerly PowerStream) and answers to frequently asked questions.
For the permanent removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a commercial or industrial property.
For the temporary removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a commercial or industrial property.
For commercial or industrial buildings that are under construction, upgrading electrical service, or relocating an electricity meter.