Self-Service Forms

Online forms to help you manage your Alectra Utilities (formerly PowerStream) account

Forms for Residential Customers:
For bill, account balance and other general inquiries about your account.
For residential customers moving into, out of, or within the Alectra Utilities (formerly PowerStream) service area.
For lawyers representing incoming or outgoing Alectra Utilities (formerly PowerStream) residential customers.
For landlords to accept or decline continued service at rental premises when a tenant closes their account.
Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date.
Change your pre-authorized payment plan - for existing PAP customers only.
Cancel your pre-authorized payment plan - for existing PAP customers only.
Steps for filing a claim for compensation from Alectra Utilities (formerly PowerStream) and answers to frequently asked questions.
For the permanent removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a residential property.
For the temporary removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a residential property.
For residential customers who are building a new home, upgrading electrical service, or relocating an electricity meter.
Forms for Business Customers:
For bill, account balance and other general inquiries about your account.
Commercial application for electrical, water and sewer services.
Joint use permit application for attachments (or removal of attachments) on poles (Excel document).
For landlords to accept or decline continued service at rental premises when a tenant closes their account.
Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date.
Change your pre-authorized payment plan - for existing PAP customers only.
Cancel your pre-authorized payment plan - for existing PAP customers only.
Steps for filing a claim for compensation from Alectra Utilities (formerly PowerStream) and answers to frequently asked questions.
For the permanent removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a commercial or industrial property.
For the temporary removal of service and Alectra Utilities (formerly PowerStream) owned equipment from a commercial or industrial property.
For commercial or industrial buildings that are under construction, upgrading electrical service, or relocating an electricity meter.
If your account meets any of the eligibility criteria for the 8% rebate, send your completed form to Alectra Utilities (formerly PowerStream) via the email or mailing address on the form. (156KB PDF)