Account Payment Options

Keep your Alectra account current during ongoing mail delivery delays

Although Canada Post employees are now back to work, effective November 27, the postal disruption over the past few months has caused a significant backlog, and mail delivery may continue to be delayed throughout the holiday season. As an Alectra Utilities customer, you still are responsible for paying your monthly bill. To avoid any potential late fees, we encourage you to choose an electronic payment method like online banking, tele-banking and pre-authorized payments. Log into My Account to view your account online and to register for ebilling.

For customers who have participated in FIT or microfit programs and are anticipating the delivery of recurring refund cheques, consider signing up for autopay to avoid delivery delays.

Please accept our thanks in advance for your co-operation, patience and assistance.

Many convenient ways to pay:

Telephone and personal computer banking offered by your financial institution:
 

When setting up your PowerStream account to pay by online banking, a payee search for "PowerStream" typically returns three possible matches. To set up your account to pay by online banking:

 

1. Select the payee* simply named "PowerStream":

Payment Options - My Bank

 

2. Enter your 10-digit PowerStream account number:

Payment Options - My Account Number

Choosing the correct payee will prevent any delay in your payment being received by PowerStream and applied to your account. Allow three to five business days for bill payment processing.

Online banking services are offered by these major financial institutions:

*PowerStream Inc. is not the billing agent for Collus PowerStream or PowerStream Energy Services Inc.

At most chartered banks and financial institutions:
 

Allow five business days for processing at charterd banks and financial institutions.

 
Pre-authorized payments:
 

Choose one of these three ways to contact Alectra Utilities to apply for a Pre-authorized Payment Plan:

Change or cancel pre-authorized payments via the request forms below:

 
Postal mail:
 

Enclose both your cheque and invoice stub in the return envelope provided with your invoice, or mail to PO Box 3700, Concord, ON L4K 5N2.

 
Western Union:
 

PowerStream accepts account payments through Western Union from within the PowerSteam service territory of Aurora, Markham, Richmond Hill and Vaughan, elsewhere in Ontario, anywhere in Canada, and even worldwide.

Western Union payment outlets include Metro grocery stores, most Wal-Mart stores, Money Marts and many convenience stores. Western Union does charge a transaction fee that is payable by the customer.

Credit card:
 

PowerStream provides customers with two quick and easy ways to make electricity account bill payments by VISA, MasterCard or American Express. For more information about bill payment by credit card, read our frequently asked questions.

 

1. By web payment:

Choose one of the credit cards below. You will be transferred to a secure web page powered by our bill payment partner, Paymentus.

PowerStream Bill Payment System | Visa
PowerStream Bill Payment System | MasterCard
PowerStream Bill Payment System | American Express
 

2. By telephone payment:

Dial 1-866-416-6049 and you will be linked to a secure automated telephone payment system powered by our bill payment partner, Paymentus.

In person:
 

Cashier Locations:

 

After Hours Drop Box (cheques only):