Account Payment Options

Many convenient ways to pay:

Online, telephone or in-person through your financial institution:

Please allow five business days for processing and Alectra Utilities to receive your payment.

Pre-authorized payments:

Choose one of these three ways to contact Alectra Utilities to apply for a Pre-authorized Payment Plan:

Change or cancel pre-authorized payments via the request forms below:

Postal mail:

Enclose both your cheque and invoice stub in the return envelope provided with your invoice, or mail to PO Box 3700, Concord, ON L4K 5N2.

Western Union:

Alectra Utilities accepts account payments through Western Union. Western Union payment outlets include Metro grocery stores, most Wal-Mart stores, Money Marts and many convenience stores. Western Union does charge a transaction fee that is payable by the customer.

Credit card:

Alectra Utilities provides customers with two quick and easy ways to make electricity account bill payments by VISA, MasterCard or American Express. For more information about bill payment by credit card, read our frequently asked questions.


1. By web payment:

Choose one of the credit cards below. You will be transferred to a secure web page powered by our bill payment partner, Paymentus.

PowerStream Bill Payment System | Visa
PowerStream Bill Payment System | MasterCard
PowerStream Bill Payment System | American Express

2. By telephone payment:

Dial 1-866-416-6049 and you will be linked to a secure automated telephone payment system powered by our bill payment partner, Paymentus.

In person:

Cashier Locations: