Conditions of Service

The Conditions of Service document communicates the types and levels of service available to customers within the Alectra Utilities (formerly PowerStream) service area.

  • The Distribution Activities (General) section contains references to services and requirements that are common to all Customer classes. This section covers items such as Rates, Billing, Deposits, Hours of Work, Emergency Response, Power Quality, Available Voltages and Metering.
  • The Customer Class Specific section contains references to services and requirements specific to individual Customer classes. This section covers items such as Service Entrance Requirements, Delineation of Ownership, Special Contracts, etc.
  • Other sections include the Glossary of Terms and Appendices and References

Alectra Utilities (formerly PowerStream) Conditions of Service (1.2MB PDF)