PowerStream's One Number
PRESS 1 To report a power outage, electrical emergency or to hear when power will be restored, this service is available 24 hours-a-day, year-round.
PRESS 2 For Customer Service and general inquiries during normal business operating hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays. Outside of normal business hours an automated, interactive service is available.
Before you dig call Ontario One Call at 1-800-400-2255 to locate PowerStream’s underground cables.
PowerStream invoices for water and waste water on behalf of the municipalities of Markham and Vaughan. For billing, payment and high water inquiries as well as setting up a new account, contact PowerStream Customer Service at 1-877-963-6900
- Contact your municipality if you are experiencing a technical issue with your water meter or a water-related emergency. Click here for municipal telephone numbers.
Members of the media can use this number to contact a representative from PowerStream’s Corporate Communications department on a 24/7 basis.
Customer Relations & General Inquiries: 1-877-236-6395
Collections & Payment Processing: 1-877-236-6396
All Other Departments: 1-877-236-6395
P.O. Box 3700, Concord, ON L4K 5N2
161 Cityview Boulevard, Vaughan, ON L4H 0A9
PowerStream Barrie Office:
55 Patterson Road, Barrie, ON
Mon-Fri: 8:00 a.m. to 4:30 p.m.
Markham Civic Centre:
101 Town Centre Boulevard, Markham, ON
Mon-Wed, Fri: 8:00 a.m. to 5:00 p.m.
Thurs: 8:00 a.m. to 7:00 p.m.
Vaughan City Hall:
2141 Major Mackenzie Drive, Vaughan, ON
Mon-Fri: 8:30 a.m. to 4:30 p.m.
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