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Residential Billing Information Print this pagePrint  
  • Residential PowerStream accounts are billed every two months (approximately every 60 days).

  • If you are moving into, out of, or within the PowerStream service territory contact us to schedule a final meter reading. We require notification a minimum of three business days prior to your moving date. For your convenience, options are detailed in Opening and Closing Accounts.

GLOSSARY OF BILLING TERMS:

Ontario Regulation 275/04 identifies the headings and definitions to be shown on standardized bills issued by electricity distributors to their low-volume consumers, such as residential consumers and small businesses.

The standard electricity bill shows a glossary of terms, messages about conservation, and historical consumption data so consumers can track their electricity use. This format is consistent across the province.

This list shows the terms that appear on electricity bills and what they mean:
 
Electricity Low Volume: This is the cost of the electricity supplied to you during this billing period and is the part of the bill that is subject to competition.
 
Low Volume with Retailer (O.Reg. 405/12): This is the cost of electricity supplied to you during this billing period and is the part of the bill that is subject to competition. The electricity consumed is multiplied by the adjustment factor*. PowerStream collects this money and pays this amount directly to our suppliers.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business. The adjustment factor accounts for these losses.
 
Delivery Low Volume: These are the costs of delivering electricity from generating stations across the Province to PowerStream then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.

The delivery charge also includes costs relating to electricity lost through distributing electricity to your home or business.* PowerStream collects this money and pays this amount directly to our suppliers.

*When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment, such as wires and transformers, consumes power before it gets to your home or business.
 
Low Volume with Retailer (O.Reg. 405/12): These are the costs of delivering electricity from generating stations across the Province to PowerStream then to your home or business. This includes the costs to build and maintain the transmission and distribution lines, towers and poles and operate provincial and local electricity systems.

A portion of these charges are fixed and do not change from month to month. The rest are variable and increase or decrease depending on the amount of electricity that you use.
 
Regulatory charges Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.
 
Debt-retirement chargeThe debt retirement charge pays down the residual stranded debt of the former Ontario Hydro.
 
Ontario Clean Energy BenefitThe Ontario Government has taken 10% off your electricity bill to help you with the costs of building a clean energy future. The Ontario Clean Energy Benefit (OCEB) is applied on the total charges (electricity, delivery, regulatory, debt retirement and taxes) for electricity consumed beginning on January 1, 2011 and will be in place until December 31, 2015. Click here for more information.