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RESIDENTIAL BILLING INFORMATION


Residential PowerStream accounts are billed every two months (approximately every 60 days).

If you are moving into, out of, or within the PowerStream service territory contact us to schedule a final meter reading. We require notification a minimum of three business days prior to your moving date. For your convenience, options are detailed in Opening and Closing Accounts.

Glossary of Billing Terms:

The Government of Ontario requires all electricity distributors to issue standardized bills to their low-volume consumers, such as residential consumers and small businesses.

The standard electricity bill shows a glossary of terms, messages about conservation, and historical consumption data so consumers can track their electricity use. This format is consistent across the province.

This list shows the terms that appear on electricity bills and what they mean:

 

Electricity

This charge is for the electricity you use, which you buy either from PowerStream or through a licensed electricity retailer.

The total amount of electricity consumed is multiplied by an adjustment factor, previously called the Loss Factor. When electricity is transmitted over a power line, a small amount of that electricity is lost naturally, as heat. (The transmission equipment, such as wires and transformers, consumes this power before it gets to your home or business.) PowerStream must purchase the power to cover these losses. We collect the cost of this power from consumers through the adjustment factor and pass the amount directly to our suppliers.

  

Delivery

This charge is made up of the following components, which are approved by the OEB for each utility:

DISTRIBUTION COSTS: This component covers the costs PowerStream incurs in delivering electricity to your home or business.

Distribution costs include:

•CUSTOMER SERVICE CHARGE: This charge covers the utility’s administrative costs, such as meter reading, billing, customer service and maintenance of accounts. It is a fixed cost – that is, it does not change with the amount of electricity used.

•DISTRIBUTION CHARGE: This charge reflects the costs involved in delivering the electricity from PowerStream to your home or business. It includes the cost of building and maintaining infrastructure, such as wires and hydro poles. The distribution charge varies with the amount of electricity used.

TRANSMISSION COSTS: This component covers the costs of delivering electricity from the generating stations to PowerStream along the high-voltage transmission system (also called the transmission grid) owned by Hydro One Networks Inc. Transmission costs vary with the amount of electricity used.

Transmission costs include:

•NETWORK SERVICE CHARGE: This charge covers the cost of delivering the electricity from the generating stations to PowerStream through Hydro One’s transmission system.

•LINE AND TRANSFORMATION CONNECTION SERVICE CHARGE: This charge covers the costs your PowerStream incurs in connecting to Hydro One’s transmission lines, as well as the cost of transforming the electricity from the high voltages used in the bulk transmission system to the lower “distribution voltages” used by your local utility.

  

Regulatory charges

This charge is made up of the following components, which are approved by the OEB:

WHOLESALE MARKET SERVICE CHARGE: This per kWh charge covers the cost of services provided by the Independent Electricity System Operator (IESO). The IESO, previously known as the Independent Electricity Market Operator, operates Ontario's competitive electricity market, where electricity is bought and sold. This charge also includes a $0.001 per kWh charge for Rural and Remote Rate Protection, which all customers pay to offset the higher cost of distributing electricity to consumers in rural and remote areas of Ontario.

SPECIAL PURPOSE CHARGE: This per kWh charge covers the recovery of the expenses incurred and expenditures made by the Ministry of Energy in respect of its energy conservation programmes or renewable energy programmes.

STANDARD SUPPLY SERVICE CHARGE: This charge per month covers the administrative costs incurred by PowerStream in providing electricity to Standard Supply Service customers. Electricity that is bought from PowerStream - instead of from a licensed electricity retailer - is called “Standard Supply Service”.

  
Debt-retirement chargeThis per kWh charge has been set by the Ontario Ministry of Finance to pay down the residual stranded debt of the former Ontario Hydro.
  
Ontario Clean Energy Benefit

The Ontario Government has taken 10% off your electricity bill to help you with the costs of building a clean energy future. The Ontario Clean Energy Benefit (OCEB) is applied on the total charges (electricity, delivery, regulatory, debt retirement and taxes) for electricity consumed beginning on January 1, 2011 and will be in place until December 31, 2015. Click here for more information.