BILL PAYMENTS BY CREDIT CARD

PowerStream provides customers with two quick and easy ways to make electricity account bill payments by credit card (VISA, MasterCard and American Express):

Frequently Asked Questions

1. How will my payment be confirmed?
2. Why is a convenience fee required?
3. How much will I be paying in convenience fees?
4. Can you give me some payment examples?
5. How can I get more information on credit card payments?

How will my payment be confirmed?

Payment by either method will be made known to PowerStream instantaneously therefore, if you wish, you may converse with PowerStream customer service staff immediately after making a payment. Call 1-877-963-6900 to do so.

Ý

Why is a convenience fee required?

There are several low or no-cost means to pay your bill at PowerStream. These include, pre-authorized payment, equal payment plan, telephone banking, writing a cheque, placing a payment in one of our drop boxes. Even so, many customers still prefer to pay by credit card.  Credit card companies charge businesses like PowerStream a percentage of the payment for processing it. As a regulated utility, the entire amount of your payment is spoken for - some of the payment goes to the generators, some to the transmitters, some to the market operator and some for debt retirement.  Less than 20% of your payment stays with PowerStream. Therefore, to be fair to all customers, we have to ensure that the users of the credit card service pay for the service.  

Ý

How much will I be paying in conveniences fees?

Customers may make payments for transaction amounts up to $1,500 and a fee of $8.50 per $350 amount will automatically calculate. For payment transaction amounts larger than $1,500, you will be required to repeat the transaction. The examples below will be illustrative.

Ý

Can you give me some payment examples?

If you wish to make a credit card payment of $265.25 click on the Continue button above or telephone 1-866-416-6049. You will be prompted to input your account number, credit card number along with the expiry date and the payment amount of $265.25. You will be asked to acknowledge that you agree to pay the convenience fee of $8.50 along with the payment. If you agree, your credit card will be charged $273.75 ($265.25 + $8.50). You will receive a confirmation number.

Similarly, if you wish to make a credit card payment of $465.25, the payment will occur in one transaction, however the $8.50 convenience fee will be charged twice - once for the first $350 amount and once again for the $115.25 amount. Simply click on the Continue button above or telephone 1-866-416-6049. You will be prompted to input your account number, credit card details and the amount you wish to pay, in this case $465.25. You will be asked to acknowledge that you agree to pay the convenience fee of $17.00 (2 x $8.50) along with the payment. If you agree, your credit card will be charged $482.25 ($465.25 + $17.00). You will receive a confirmation number.

Similarly, a payment of $900 will automatically attract the applicable convenience fee of $25.50 (3 x $8.50).

To summarize see the table below.

Payment Amount	Convenience Fee Amount
Less than $350	$8.50
Less than $700	$17.00
Less than $1,050	$25.50

In each case, the convenience fee amount is automatically calculated.

For each successive payment amount greater than $1,500, additional transactions are required.

Ý

How can I get more information on credit card payments?

If you have any questions, please give us a call at 1-877-963-6900.