PowerStream :: Conditions of Service

This window is SSL protected to ensure your privacy.

MY ACCOUNT LOGIN

Conditions of Service

The Conditions of Service communicates the types and level of service available to customers within the PowerStream service area.

•	Section 1 - Introduction

•	Section 2 - Distribution Activities (General)

•	Section 3 - Customer Specific

•	Section 4 - Glossary of Terms

•	Section 5 - Appendices and References

CLICK HERE for the Conditions of Service in PDF format


Preface

Section 1 - Introduction
This section includes information regarding PowerStream's defined service area, legislation and codes applicable to the distributor / customer relationship, rules for interpreting the Conditions of Service, how to contact PowerStream, customer and distributor rights and the dispute resolution process.

1.1	Identification of Distributor and Service Area
1.1.1	Distribution Overview

1.2	Related Codes and Governing Laws

1.3	Interpretation

1.4	Amendments and Changes

1.5	Contact Information

1.6	Customer Rights

1.7	Distributor Rights
1.7.1	Access to Customer Property
1.7.2	Safety of Equipment
1.7.3	Operating Control
1.7.4	Defective Customer Electrical Equipment
1.7.5	Customer's Physical Structures

1.8	Disputes
1.8.1	Dispute Resolution Process

1.9	Force Majeure

All	Section 1 - Introduction	Top of Page

Section 2 - Distribution Activities (General)
This section includes information that is common to all customer classes, such as easements, contracts, voltage guidelines, power quality, billing, payments and disconnection. Items applicable to a specific customer class are covered in Section 3.

2.1		Connections and Expansions
2.1.1		Building That Lies Along/Connection
2.1.1.1		Connection Charges
2.1.2		Expansions/Offer To Connect
2.1.2.1		Capital Contributions
2.1.2.1.1		Alternative Bid
2.1.2.2		Expansion Deposit/Security
2.1.3		Connection Denial
2.1.4		Inspections Before Connection
2.1.5		Relocation of Plant
2.1.6		Easements
2.1.7		Contracts
2.1.7.1		Contract for New or Upgraded Service
2.1.7.2		Implied Contract
2.1.7.3		Special Contracts
2.1.7.4		Payment by Building Owner
2.1.7.5		Opening and Closing of Accounts-Final Meter Reading
2.1.7.6		Tenant or Occupier Customer
2.1.7.7		Owner Liability for Tenant or Occupier

2.2		Disconnection

2.2.1	PowerStream Initiated	•	Revision 3.1: Addition of Reference 18 - Standards for Clearances Around Padmount Transformers and Switchgear
2.2.1.1	Disconnection and Reconnection for Non-payment of Overdue Amounts	•	July 10, 2011 - Conditions of Service review of section 2.2.1.1 is in process due to 2011 DSC changes
2.2.1.2	Unauthorized Energy Use / Energy Diversion
2.2.2	Customer Initiated
2.2.2.1	Maintenance Purposes
2.2.2.2	Termination or Disconnection of Supply

2.3	Conveyance of Electricity
2.3.1	Limitations on the Guaranty of Supply
2.3.2	Power Quality
2.3.2.1	Power Quality Investigations
2.3.2.2	Power Factor
2.3.2.3	Prevention of Voltage Distortion on the Distribution System by the Customer
2.3.2.4	Obligation of the Customer to Assist in an Investigation
2.3.2.5	Obligation of the Customer to Make Timely Correction of Deficiencies
2.3.3	Electrical Disturbances
2.3.3.1	Notification of Service Interruption to Customers
2.3.3.2	Emergency Interruptions for Safety
2.3.3.3	Consumers Using Life Support
2.3.3.4	Emergency Service (Trouble Calls)
2.3.3.5	Outage Reporting
2.3.4	Standard Voltage Offerings
2.3.4.1	Primary Voltage Supply
2.3.4.2	Secondary Voltage Supply
2.3.4.3	Higher Reliability Service	•	Revision 3.1: Text to clarify this service is available on a case by case basis only.
2.3.5	Voltage Guidelines
2.3.6	Backup Generators
2.3.7	Metering
2.3.7.1	Location of Metering
2.3.7.2	Single Phase - Secondary Metered
2.3.7.3	Temporary Service Metering
2.3.7.4	Three Phase - Secondary Metered
2.3.7.5	Totalized Metering
2.3.7.6	Single Phase Central Metering
2.3.7.7	Multi-Unit Residential (Condominiums) Building
2.3.7.8	Main Switch & Meter Installation for Industrial/Commercial Buildings
2.3.7.9	Service Markings
2.3.7.10	Special Enclosures
2.3.7.11	Meter Loops
2.3.7.12	Electrical Room(s) for Metering Installation(s)
2.3.7.13	Instrument Transformer Enclosures and Connection for Meter Cabinet
2.3.7.14	Specialty Metering
2.3.7.15	Interval Metering
2.3.7.16	Meter Reading, Inspection and Access to Meter Equipment
2.3.7.17	Faulty Registration of Meters
2.3.7.18	Meter Dispute Testing
2.3.8	Obstruction of Distribution Equipment on Public and Private Property	•	Revision 3.1: New section to clarify PowerStream's right to unobstructed access to distribution equipment; no building, landscaping, fencing around distribution equipment; safety requirements; Reference 18 - Standards for Clearances Around Padmount Transformers and Switchgear

2.4	Tariffs and Charges
2.4.1	Service Connections
2.4.1.1	Customers Switching to Retailers
2.4.2	Energy Supply
2.4.2.1	Standard Service Supply (SSS)
2.4.2.2	Retailer Supply
2.4.2.3	Wheeling of Energy
2.4.3	Deposits	•	July 10, 2011 - Conditions of Service review of section 2.4.3 is in process due to 2011 DSC changes
2.4.4	Billing
2.4.4.1	Billing Cycle
2.4.4.2	Settlement Costs
2.4.4.3	Transformer Ownership Credit
2.4.5	Payments	•	July 10, 2011 - Conditions of Service review of section 2.4.5 is in process due to 2011 DSC changes
2.4.5.1	Payments and Overdue Account Interest Charges	•	July 10, 2011 - Conditions of Service review of section 2.4.5 is in process due to 2011 DSC changes
2.4.5.2	Payment Options
2.4.5.3	Late Payment Charges	•	July 10, 2011 - Conditions of Service review of section 2.4.5 is in process due to 2011 DSC changes

2.5	Customer Information
2.5.1	Disclosure of Historical Usage to a Third Party
2.5.1.1	Aggregated Information
2.5.1.2	List of Retailers
2.5.1.3	Request Response or Referral

All	Section 2 - Distribution Activities (General)		Top of Page

Section 3 - Customer Specific
This section includes information regarding requirements specific to individual customer classes and covers items such as demarcation points, site requirements, service entrance requirements, installation requirements and conditions specific to each customer class.


3.1	Service Information - All Customer Classes

3.2	Residential Service
3.2.1	Overhead Service
3.2.2	Underground Services

3.3	General Service (GS < 50 kW, GS > 50 kW, Large User > 5000 kW)
3.3.1	Technical Information
3.3.1.1	Site & Grading Plans
3.3.1.2	Mechanical Servicing Plan
3.3.1.3	Floor Plan
3.3.1.4	Duct Bank Location
3.3.1.5	Transformer Location
3.3.1.6	Electrical Meter Room
3.3.1.7	Single Line Diagram
3.3.1.8	Switchgear
3.3.1.9	Substation Information
3.3.2	Technical Considerations
3.3.2.1	Short Circuit Ratings
3.3.2.2	Primary Fusing
3.3.2.3	Ground Fault Interrupting
3.3.2.4	Lightning Arresters
3.3.2.5	Basic Impulse Level
3.3.2.6	Unbalanced Loads
3.3.2.7	Customer-Owned Substation
3.3.3	Temporary Services

3.4	Unmetered Connections (Scattered Loads)
3.4.1	Street Lighting Service

3.5	Embedded Generation
3.5.1	Connection and Operating Agreements
3.5.2	Connection Process
3.5.3	Connection of Micro-Generation Facilities
3.5.4	Connection of Small, Mid-Sized and Large Generation Facilities
3.5.5	Technical Requirements
3.5.5.1	Metering for Embedded Generation
3.5.6	Net Metering Program for an Embedded Generation Facility
3.5.7	OPA Feed-in Tariff (FIT) Program for an Embedded Generation Facility

3.6	Embedded Market Participant

3.7	Embedded Distributor

All	Section 3 - Customer Specific	Top of Page

Section 4 - Glossary of Terms
This section defines a variety of terms in the context of this document. The terms reflect definitions in existing documents that apply to the distributor, such as the Distribution System Code and the Standard Service Supply Code. The text of the Conditions of Service expands on these definitions as applicable.

4.1	Sources for Definitions

4.2	Other Acronyms Defined in the Text

4.3	Glossary of Terms

All	Section 4 - Glossary of Terms	Top of Page


Section 5 - Appendices and References
This section contains links to documents, forms, rates and sample agreements identified in the Conditions of Service.

Appendices
A	DSC Appendix A - Conditions of Service Template
B	DSC Appendix B - Methodology for An Economic Evaluation

References
1	Distribution Licence ED 2004-0420
2	Service Area Map
3	[blank]
4	Rates Schedule - Residential Customers - Barrie/Simcoe County Service Area
5	Rates Schedule - Business Customers - Barrie/Simcoe County Service Area
6	Rates Schedule - Specific Service Charges - Barrie/Simcoe County Service Area
7	Rates Schedule - Residential Customers - York Region Service Area
8	Rates Schedule - Business Customers - York Region Service Area
9	Rates Schedule - Specific Service Charges - York Region Service Area
10	Consumer Security Deposit Policy		July 10, 2011 - This policy is under review due to 2011 DSC changes
11	Voltage / kVA Guidelines
12	Standards - Metering	For current Metering Standards call 1-877-963-6900 ext. 26571
13	Standards - Engineering	For current Engineering Standards call 1-877-963-6900 ext. 26571
14	Offer To Connect - Industrial/Commercial/Institutional
15	Offer To Connect - Residential Subdivision
16	Connection Agreement - Embedded Generators
17	Operating Agreement
18	Standards - Clearances Around Padmount Transformers and Switchgear
19	Service Disconnect & Removal Form - Permanent Service
20	Service Disconnect & Removal Form - Temporary Service
21	Revision History		• Revision 3.1 added
22	Record of Changes	Top of Page