This window is SSL protected to ensure your privacy. MY ACCOUNT LOGIN
Contact Us Print this pagePrint  
Contact PowerStream

 

  • By Telephone
  • By E-Mail
  • By Postal Mail
  • Cashier Locations
  • After Hours Drop Box Locations
    • BY TELEPHONE

     

    Power Outage Communication Service
     1-877-777-3810
    		 

    To report a power outage, electrical emergency or to hear when power will be restored, the PowerStream Outage Communication Service is available 24 hours a day.

    General & Customer Inquiries
    		 

    Contact PowerStream during normal business operating hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays:

     

     

    Vaughan & Vicinity

    905-417-6900

    		 
     Barrie & Vicinity

    705-722-7222

    		 

     

    All Other Areas

    1-877-963-6900

    		 
    Underground Cable Locating
    		  
     Ontario One Call

    1-800-400-2255

    		 
     
    Water Service

    PowerStream invoices and collects water and wastewater charges on behalf of cities of Barrie* and Vaughan and the towns of Bradford West Gwillimbury and Markham. For billing and payment inquiries, please contact PowerStream Customer Service. For Water Service, please contact your municipality:

        
     Aurora 

    905-727-3123 ext. 4113

    		 
     Barrie 

     705-739-4220 ext. 4805

    		 
     Bradford West Gwillimbury 

     905-778-2055

    		 
     Essa 

     1-800-775-7712

    		 
     Markham 

    905-475-4862

    		 
     New Tecumseth 

     905-729-1260

    		 
     Penetanguishene 

     705-549-7992

    		 
     Richmond Hill

     

    905-771-8949

    		 
     

    Vaughan

     

    905-832-8562

    		 
         
     *Effective October 1, 2011 responsibility for water and wastewater billing service has been transferred to the City of Barrie. Click here for more information.
    Water Heater Service
    		 

    1-877-673-5373

    		 
    For Barrie customers with rental electric water heaters: Effective September 30, 2011, PowerStream will no longer be providing billing or maintenance services on behalf of Barrie Hydro Energy Services Inc. for your water heater rental.  After that date, any questions you may have related to the rental or servicing of your water heater should be directed to National Home Services at 1-877-673-5373. 
    Media Relations

     905-532-4400

    		 
    Members of the media can use this number to contact a representative from PowerStream's Corporate Communications department on a 24/7 basis.
    		 
    Fax
     Customer Relations & General Inquiries

     1-877-236-6395

    		 
     Collections & Payment Processing

     1-877-236-6396

    		 
     

    All Other Departments         

     1-877-236-6395

    		 
     
    BY E-MAIL
     
    General Informationinfo@powerstream.ca
      
    Customer Servicecustomerservice@powerstream.ca
      
    Human Resourcesresume@powerstream.ca
      
    Privacy Informationprivacyofficer@powerstream.ca
      
    Web Sitewebmaster@powerstream.ca
      
    BY POSTAL MAIL
     
    Account PaymentsP.O. Box 3700,
    Concord, ON L4K 5N2
         
    General Correspondence161 Cityview Boulevard,
    Vaughan, ON L4H 0A9
         
    CASHIER LOCATIONS
         
    PowerStream Barrie Office55 Patterson Road
         
    Markham Civic Centre101 Town Centre Boulevard
         
    Vaughan City Hall2141 Major Mackenzie Drive
       
    Cashier and After Hours Drop Box Locations Map
       
    AFTER HOURS DROP BOX LOCATIONS*
       

    PowerStream Head Office

    		161 Cityview Boulevard, Vaughan 
      
    PowerStream Barrie Office55 Patterson Road
      
    Markham Civic Centre101 Town Centre Boulevard
      
    Vaughan City Hall2141 Major Mackenzie Drive
      
    *Cheques only please 
      
    Cashier and After Hours Drop Box Locations Map