Contact Us | |
| By TelephoneBy E-MailBy Postal MailCashier LocationsAfter Hours Drop Box Locations |
BY TELEPHONE |
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Power Outage Communication Service | 1-877-777-3810 | |
To report a power outage, electrical emergency or to hear when power will be restored, the PowerStream Outage Communication Service is available 24 hours a day. |
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General & Customer Inquiries | |
Contact PowerStream during normal business operating hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays: |
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| Vaughan & Vicinity | 905-417-6900 | |
| | Barrie & Vicinity | 705-722-7222 | |
| All Other Areas | 1-877-963-6900 | |
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Underground Cable Locating | | |
| | Ontario One Call | 1-800-400-2255 | |
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Water ServicePowerStream invoices and collects water and wastewater charges on behalf of cities of Barrie and Vaughan and the towns of Bradford West Gwillimbury and Markham. For billing and payment inquiries, please contact PowerStream Customer Service. For Water Service, please contact your municipality: |
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| | Aurora | | 905-727-3123 ext. 3442 | |
| | Barrie | | 705-739-4220 ext. 4805 | |
| | Bradford West Gwillimbury | | 905-778-2055 | |
| | Essa | | 1-800-775-7712 | |
| | Markham | | 905-475-4862 | |
| | New Tecumseth | | 905-729-1260 | |
| | Penetanguishene | | 705-549-7992 | |
| | Richmond Hill | | 905-771-8949 | |
| | Vaughan | | 905-832-8562 | |
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Water Heater Service | | 705-722-7222 ext. 27411 | |
| For Barrie customers with rental electric water heaters | |
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Media Relations | 905-532-4400 | |
Members of the media can use this number to contact a representative from PowerStream's Corporate Communications department on a 24/7 basis. | |
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Fax | | | |
| | Customer Relations & General Inquiries | 1-877-236-6395 | |
| | Collections & Payment Processing | 1-877-236-6396 | |
| | All Other Departments | 1-877-236-6395 | |
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BY E-MAIL |
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| General Information | info@powerstream.ca |
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| Customer Service | customerservice@powerstream.ca |
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| Human Resources | resume@powerstream.ca |
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| Privacy Information | privacyofficer@powerstream.ca |
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| Web Site | webmaster@powerstream.ca |
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BY POSTAL MAIL |
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| Account Payments | P.O. Box 3700,
Concord, ON L4K 5N2 |
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| General Correspondence | 161 Cityview Boulevard,
Vaughan, ON L4H 0A9 |
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CASHIER LOCATIONS |
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| PowerStream Barrie Office | 55 Patterson Road |
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| Markham Civic Centre | 101 Town Centre Boulevard |
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| Vaughan Civic Centre | 2141 Major Mackenzie Drive |
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| Cashier and After Hours Drop Box Locations Map | |
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AFTER HOURS DROP BOX LOCATIONS* |
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PowerStream Head Office | 161 Cityview Boulevard, Vaughan |
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| PowerStream Barrie Office | 55 Patterson Road |
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| Markham Civic Centre | 101 Town Centre Boulevard |
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| Vaughan Civic Centre | 2141 Major Mackenzie Drive |
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| *Cheques only please | |
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| Cashier and After Hours Drop Box Locations Map | |
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