Alectra utilities

• Forgot Username: Ensure you enter the email address associated with our online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. 
• Forgot Password: Ensure you enter your correct username. The email will be sent to the email address associated with your online profile. 
• It may take up to one hour to receive the forgot username email or reset password link. 
• Be sure to add NoReply@AlectraUtilities.com to your safe senders list, and check your spam/junk folders. 

For security reasons, we may have temporarily locked your account. Please try logging in again after 20 minutes. 

Still having trouble? Please contact us, we’re happy to help you.

My Alectra is your new and improved online customer portal. With My Alectra, you’ll have secure access to easily manage your Alectra Utilities account online. Explore the Account, Billing, Services, and Usage menus to find everything you need to set your notification preferences, pay your bills, analyze your electricity use, and more. 

Use your previous My Account username and password to log in to My Alectra. For most customers, your username may be your account number. If you're having trouble logging in, please follow this two-step process:

Step 1 – Recover your username: 

• Click the forgot username link on the My Alectra login page, and enter the email address you used to register for the online portal / paperless billing. 
• You will receive an email from NoReply@AlectraUtilities.com with instructions for how to recover your username.

Step 2 – Reset your password: 

• Click the forgot password link on the My Alectra login page, and enter the username you received in Step 1 above. 
• You will receive an email from NoReply@AlectraUtilities.com with instructions for how to reset your password. 

Using your username and new password, log in to the My Alectra portal. 

Why didn’t I receive the email to recover my username or password? 

• Forgot Username: Ensure you enter the email address associated with our online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. 
• Forgot Password: Ensure you enter your correct username. The email will be sent to the email address associated with your online profile. 
• It may take up to one hour to receive the forgot username email or reset password link. 
• Be sure to add NoReply@AlectraUtilities.com to your safe senders list, and check your spam/junk folders. 

I received my username and reset my password. Why am I still unable to log in? 

For security reasons, we may have temporarily locked your account. Please try logging in again after 20 minutes. 

Still having trouble? Please contact us, we’re happy to help you.

For most customers, your username may be your account number. It may also be your email address, or another self-chosen alphanumeric string. If you're unsure, please use the forgot username link on the My Alectra login page.

To recover your username, click the forgot username link on the My Alectra login page, and enter the email address associated with your online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. You will receive an email from NoReply@AlectraUtilities.com with instructions for how to recover your username.

Please be patient, there may be a delay in receiving the forgot username email. Be sure to add NoReply@AlectraUtilities.com to your safe senders list, and check your spam/junk folders.

Note: If you enter an email address that is not associated with your online profile, you will not receive the forgot username email.

To reset your password, click the forgot password link on the My Alectra login page, and enter the username associated with your online profile. You will receive an email from NoReply@AlectraUtilities.com with instructions for how to reset your password.

The reset password email will be sent to the email address associated with your online profile. If you’re on paperless billing, this is the email address to which your ebill notices are sent. Please be patient, there may be a delay in receiving the reset password email. Be sure to add NoReply@AlectraUtilities.com to your safe senders list, and check your spam/junk folders.

Note: You will need your correct username to reset your password. For most customers, your username may be your account number. If you’re unsure, please use the forgot username link to recover your username.

Please contact us to delete your existing My Alectra profile. Once it’s removed from our system, you’ll be able to sign up for a new My Alectra online profile using your new email address and by creating a new password.

If you are registered for paperless billing, you will continue to receive monthly ebill notices by email as usual. 

Note that your ebill notices will come from a new email address, NoReply@AlectraUtilities.com. Please add this email address to your safe senders list to ensure you continue to receive your monthly ebill notices.

Please contact us to delete the My Account profile associated with the previous employee’s email address. Once it has been removed from our system, you’ll be able to sign up for a new My Alectra online profile using your new email address and create a new password.

Alectra Utilities customers who did not have a My Account profile can register for My Alectra using the following information: 

1. Your account number 
2. Your name as it appears on your bill 
3. The phone number associated with your account

You can register for My Alectra using any phone number that is associated with your Alectra Utilities account. Please call 1-833-ALECTRA (1-833-253-2872) for assistance with adding phone numbers to your account. Once you are registered for My Alectra, you will be able to manage the phone numbers associated with your account in your online profile.

Be sure to add NoReply@AlectraUtilities.com to your safe senders list, and check your spam/junk folders. Please be patient, there may be a delay in receiving the confirmation email. If you cannot find your confirmation email, contact us.